We are sorry this is so complicated, but we want to offer as many customers as possible the best possible rates.

The system will calculate the shipping rate at the end of the transaction but before you are asked to commit to the order. The rate is calculated based on the total weight/volume of the order. You need to select the shipping method that best meets your needs.

Courier Rates (and post code areas) are in a constant state of flux at the moment so we will do our very best to keep our system updated but If the amount looks wrong or too much, contact us especially if you are buying multiple items including liquids as we may be able to split your order or send via a different carrier.

E&OE 

ECONOMY SHIPPING
England (Exc IOW), Wales & Scotland exc H&I
Select this option if you don't mind your delivery taking a few extra days.
We usually only despatch Economy items on Mondays
(please order before 7am Monday for same day despatch)
but may despatch on other days where operationally possible.

The Courier then delivers within 2 days. This is a signed for service so if possible nominate a neighbour if you are going to be out. You can leave a signed note for the driver, asking for the parcel to be left in a safe place but they are not oblidged to agreed to it. The courier will attempt up to 3 deliveries after which time you will have to collect from the depot.
The following postcodes are excluded from this service
AB30-56, KW1-3, KW5-17, HS1-9, IV1-28, IV30-37, IV40-56, IV63, PA20-49, PA60-78, PH30-50, ZE1-3

STANDARD TWO DAY DELIVERY (After order has been processed)
England, Wales & Scotland exc H&I
This is a signed for service so if possible nominate a neighbour if you are going to be out. You can leave a signed note for the driver, asking for the parcel to be left in a safe place but they are not oblidged to agreed to it. The courier will attempt only 1 delivery after which time you will have to collect from your local Royal Mail Delivery Office.
The following postcodes are excluded from this service
AB30-56, KW1-3, KW5-17, HS1-9, IV1-28, IV30-37, IV40-56, IV63, PA20-49, PA60-78, PH30-50, ZE1-3

PREMIUM NEXT DAY DELIVERY (After order has been processed)
England, (Exc IOW & all islands), Wales
With this service you can nominate a safe place where the parcel can be left.

PREMIUM NEXT DAY DELIVERY (After order has been processed)
Scotland
With this service you can nominate a safe place where the parcel can be left.
The following postcodes are included in this service
DD, DG, EH, FK, G, KA (Except KA27 & KA28) KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3

HIGHLANDS & ISLAND (inc IOW & North Ireland)
This is a signed for service so if possible nominate a neighbour if you are going to be out. You can leave a signed note for the driver, asking for the parcel to be left in a safe place but they are not oblidged to agreed to it. The courier will attempt only 1 delivery after which time you will have to collect from the depot.
The following postcodes are included in this service
AB30-56, KW1-3, KW5-17, HS1-9, IV1-28, IV30-37, IV40-56, IV63, PA20-49, PA60-78, PH30-50, ZE1-3

Republic of Ireland
This is a signed for service so if possible nominate a neighbour if you are going to be out. You can leave a signed note for the driver, asking for the parcel to be left in a safe place but they are not oblidged to agreed to it. The courier will attempt only 1 delivery after which time you will have to collect from the depot.

As the Couriers are constantly altering their premium charge areas we reserve the right to contact you for additional payment if the carriage charge to your postcode has increased substantially.

For delivery NI and Europe please contact us. We are unable to ship outside Europe.

FREE DELIVERY
Free delivery in Tenbury, Ludlow, Bromyard and the Teme Valley.
(Minimum quantities might apply.  For most local areas we only deliver on one day a week.)

Unwanted or Unsuitable Items
If you are unhappy with a product you have purchased from us, you may return the product within 21 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.

Undelivered/Uncollected Items
In the event of an item being returned to us by the Courier as undelivered/uncollected, the original and return carriage costs will be deducted from any refund.

Damaged Items
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.

Items Received In Error
If you receive an item that you did not order, please notify us as soon as possible.

How to Return a Product
Please send an email to: sales@earthlyenterprises.co.uk or call 01584810717
Please provide your order number, and a brief explanation of the problem.
Please post the goods back to us. (Discuss with us first)
Our returns address is:
Earthly Enterprises
Drakes Landing
Cross Street
Tenbury Wells
WR15 8EQ
Please pack the items so that they will not be damaged in transit. Include a copy of your receipt/delivery note and a brief note of the reason for return.